Privacy Policy

Introduction

At Stringlab, your privacy is important to us. This policy explains how we collect, use, and protect your personal data when you use our services.

What We Collect

• Account Information: Name, email, and other details you provide when creating an account.
• Order & Logistics: Shipping addresses, order details, and delivery information.
• Device & Usage Data: IP address, browser type, and interaction data to improve our services.
• Payments: Payment details processed securely through third-party payment processors.
• Communications: Messages you send us and responses for support and feedback.

How We Use Data

• To deliver and improve our services and products.
• To provide personalized recommendations and offers.
• To ensure safety and prevent fraud or abuse.
• To communicate with you about your account, orders, and updates.
• To comply with legal obligations and enforce our policies.

Legal Basis

• Consent: We obtain your consent where required under PDPA, including deemed consent by continued use.
• Legitimate Interests: For service improvement, fraud prevention, and communication.
• Contractual Necessity: To fulfill orders and provide services you have requested.

Cookies & Analytics

We use cookies and analytics tools to understand usage patterns and improve your experience. You can control cookies through your browser settings.

Data Retention

We retain your personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

Sharing & Processors

We share data only with trusted service providers such as payment processors, cloud hosting, email/SMS services, and analytics platforms. We do not sell your personal data.

International Transfers

Your data may be transferred and processed outside your country. We ensure adequate protections are in place in accordance with applicable laws.

Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure.

Your Rights

• Access: Request copies of your personal data.
• Correction: Request updates or corrections to your data.
• Withdrawal of Consent: Withdraw consent where applicable.
• Data Portability: Request transfer of your data where applicable.

To exercise your rights, please contact us using the details below.

Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted here with the updated effective date.

Contact

If you have any questions or concerns about this policy, please contact us at hello@stringlab.sg.