Question 1

What is Stringlab?

Accepted Answer

Stringlab is Singapore's first tennis stringing app — with personalised string recommendations and islandwide door-to-door service. We help you find the right strings for your game, then pick up, string, and deliver your racket back to your door.

Question 2

Where is your store?

Accepted Answer

We don't have a physical retail store. We're an app-based stringer, and operate a pickup and delivery service by default, so we're accessible to you islandwide! Further since we're fully online, you can get string recommendations and place orders anytime, 24/7.

Question 3

How are you different from traditional stringers?

Accepted Answer

We're app-based and fully online, so you can get string recommendations and place orders anytime, 24/7 — no trips to a shop. Our app brings expert string knowledge to every player, not just those who happen to know the right stringer.

And because we come to you, restringing becomes something you actually do regularly, not something you get around to eventually. Our stringing is GRSA-certified, so you get professional-grade quality delivered to your door.

Question 4

What strings do you carry?

Accepted Answer

We carry the strings players actually use — time-tested classics from brands like Head, Babolat, and Yonex, alongside modern favourites from Toroline and ReString. We're always updating our catalogue with new releases.

We aim to update our catalog frequently to bring in popular new options; you can also let us know if there are specific strings you're interested in!

Question 5

How do I get started?

Accepted Answer

Create an account and start a new order. Select your strings, choose your preferred pickup slot, and make payment. It's that easy!

Question 6

What configurations can I have for my strings?

Accepted Answer

You can choose strings from our catalogue, or get personalised recommendations based on your game. String them up in a full bed, or a hybrid of two strings — one in the mains, one in the crosses. For each setup, you can specify your desired tension.

Question 7

How long does restringing take?

Accepted Answer

Most orders are delivered within 2 working days, depending on order volume and available pickup and delivery slots. You can view available slots when placing your order.

Question 8

Do you keep track of my past strings?

Accepted Answer

Yes — every order is saved in your history, right down to the string on each main and cross, and the tension of each. A full record of what worked and what didn't, always at your fingertips.

Question 9

Which days do you do pickup and delivery?

Accepted Answer

We do pickup and delivery 7 days a week. We are closed on Singapore public holidays.

Question 10

Which areas of Singapore do you cover?

Accepted Answer

We cover all of Singapore, except restricted areas.

Question 11

Can you do pickup from or delivery to my office?

Accepted Answer

We sure can, and it's a great use-case for our service. You can save multiple addresses to your profile, and select different addresses for an order's pickup and delivery, depending on where you plan to be those days. You'll just need to ensure that our couriers can access your office building accordingly, and that you're contactable if needed.

Question 12

Can I reschedule my pickup or delivery?

Accepted Answer

Rescheduling isn't supported in the app yet, but we understand that life happens. Reach out to us and we'll do our best to accommodate.

Question 13

What if I'm not around during pickup or delivery?

Accepted Answer

That's fine — if you have a safe spot to leave your rackets, you don't need to be around. Just let us know in the order notes if there's somewhere specific you'd like us to leave or collect them. We'll do our best to keep it safe, but items left unattended are at your own risk.

Question 14

How much does it cost?

Accepted Answer

Our pricing is straightforward — restringing starts from S$30, inclusive of a flat delivery fee, with the exact price depending on your choice of strings. No hidden charges. What you see is what you pay.

Question 15

What forms of payment do you support?

Accepted Answer

Payment is made securely online at the time of placing your order. We support PayNow via Stripe. We don't handle cash on pickup or delivery.

Question 16

Can I use my own strings?

Accepted Answer

Not at this time — please select a string from our catalogue.

Question 17

What types of rackets do you restring?

Accepted Answer

We currently restring tennis rackets only, but may expand to other racket sports down the road. Interested in badminton, squash, or something else? Let us know — it helps us prioritise.

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